Question 1

How long has Soosan Hometech been manufacturing gas safety equipment?

Accepted Answer

Soosan Hometech was established in February 1989 — over 35 years of continuous operation as a specialized Korean gas safety equipment manufacturer. Throughout this period, we have maintained an unblemished manufacturing record and supplied products to public utilities, residential developers, and industrial operators across more than 10 countries.

Question 2

Is Soosan Hometech an approved supplier for Korean public procurement?

Accepted Answer

Yes. Soosan Hometech is a registered and approved supplier under Korea's Public Procurement Service (PPS). Our products meet the strict quality and compliance standards required for government contracts, including supply to public housing developments managed by Korea Land & Housing Corporation (LH) and similar entities. This public sector track record provides overseas buyers with an independently verified quality baseline.

Question 3

Who manages international buyer inquiries — a distributor or your head office directly?

Accepted Answer

All international inquiries are managed directly by Soosan Hometech's Export Division at our Gwangju, Gyeonggi-do head office. We operate a Single Point of Contact (SPOC) model: one dedicated account manager handles your inquiry from initial quote through production, shipment, and after-sales. There are no intermediary distributors involved in the communication chain unless you are working through an appointed regional partner.

Question 4

Can I visit your manufacturing facility in Korea?

Accepted Answer

Yes — we actively welcome factory visits from qualified international buyers, distributors, and OEM partners. Please contact us at least two weeks in advance to schedule a visit. We can arrange a full factory tour, live product demonstrations, engineering consultations, and meetings with our QA and export teams. On request, we can also provide accommodation recommendations near our facility in Gwangju, Gyeonggi-do, approximately 40 minutes from Seoul.

Question 5

What types of partnership arrangements does Soosan Hometech offer?

Accepted Answer

We offer three primary partnership models: (1) Direct Export Buyer — purchasing standard catalogue products for resale or integration into your own systems; (2) Authorized Regional Distributor — exclusive or semi-exclusive territorial arrangements with marketing and technical support; and (3) OEM/ODM Partner — products manufactured to your specifications with custom branding, firmware, and packaging. Long-term volume commitments at all tiers are eligible for preferential pricing and dedicated production slots.

Question 6

How do I become an authorized regional distributor for Soosan Hometech?

Accepted Answer

Prospective distributors should submit an inquiry via our Contact page or email ht@soosan.co.kr with the subject line 'Distributor Inquiry — [Country/Region]'. Please include your company profile, current product portfolio, annual revenue range, and target market. Our Export Division will review your application and schedule an introductory call within 5 business days. Distributorship agreements include territory definition, sales targets, marketing support, and technical training.

Question 7

What certifications do Soosan Hometech products carry?

Accepted Answer

Our gas safety products hold the following certifications: KGS (Korea Gas Safety Corporation) — mandatory Korean certification for gas safety devices; KC (Korea Certification) — Korean electrical safety mark; KFI (Korea Fire Institute) — fire protection product approval; CE Marking — European conformity for select models; ISO 9001 — quality management system certification. Certification scope varies by product model. Our certifications page provides a full model-by-model certification matrix with official certificate downloads.

Question 8

Can your products be manufactured under our brand (OEM/ODM)?

Accepted Answer

Yes. OEM and ODM manufacturing is a core capability of Soosan Hometech. We can accommodate: custom exterior branding (logo, colour, label); custom packaging design; firmware-level customization (alarm thresholds, display language, communication protocols); and accessory or bundle modifications. OEM projects undergo the same KGS-level production QA as our standard line. A dedicated engineering liaison manages your project from specification sign-off through first article inspection and serial production.

Question 9

What is the minimum order quantity (MOQ)?

Accepted Answer

Standard MOQ for OEM orders is 500 units per SKU. For standard catalogue products (non-customized), orders from 50 units are generally accommodated, subject to current stock. MOQ thresholds can be negotiated for long-term volume commitments or multi-SKU combined orders. Please include your target quantity in your inquiry so we can provide the most accurate pricing and timeline.

Question 10

Can I request product samples before placing a bulk order?

Accepted Answer

Yes. Sample units are available for qualified buyers and distributors undergoing product evaluation. To request samples, select 'Sample Request' as your inquiry type and specify the model(s) of interest. Sample unit costs and international courier charges are typically the buyer's responsibility. Evaluation samples are production-grade units — identical to serial production — and include full technical documentation and certification copies.

Question 11

What are your standard lead times for production and delivery?

Accepted Answer

Standard catalogue products: 2–4 weeks from order confirmation (subject to stock levels). OEM/custom products: 6–10 weeks from specification sign-off, covering tooling, first article inspection, and serial production. High-volume orders (10,000+ units) are allocated dedicated production windows and lead times are quoted individually. We recommend building a 4–6 week safety buffer into project timelines to accommodate customs clearance at the destination.

Question 12

Do your products meet international safety standards beyond Korean certifications?

Accepted Answer

Select models carry CE Marking, enabling compliant sale in the European Economic Area. We are actively pursuing UL and CSA certifications for North American market entry. For markets without direct recognition of KGS certification, we can provide detailed technical files — including test reports, component specifications, and manufacturing process documentation — to support local certification applications by the importer. Contact our Export Division to confirm compliance documentation available for your target market.

Question 13

What HS codes apply to your gas safety products?

Accepted Answer

The primary HS codes for our product categories are: Gas Detectors — HS 9027.10 (instruments for analysing gas) or 8531.10 (alarm systems); Automatic Gas Shutoff Valves — HS 8481.80 (taps, cocks, and valves); Gas Alarm Controllers — HS 8531.10 (electric sound or visual signalling apparatus). We provide a completed commercial invoice and packing list with accurate HS codes for every shipment. Buyers requiring formal HS binding rulings for their country should consult their local customs authority. Our Export Division can supply supporting technical documentation to facilitate this process.

Question 14

What shipping terms (Incoterms) do you offer?

Accepted Answer

We transact under the following Incoterms 2020 terms: EXW (Ex Works, Gwangju factory) — buyer arranges all freight and customs; FOB Incheon — we deliver to Incheon port, buyer handles ocean freight and destination customs; CIF Destination Port — we arrange freight and marine insurance to your nominated port; DDP (Delivered Duty Paid) — available for select destinations on request. FOB Incheon is our most commonly used term for international orders. We work with established freight forwarders and can recommend logistics partners familiar with Korean export documentation.

Question 15

What is your global warranty policy?

Accepted Answer

All Soosan Hometech products carry a 12-month limited warranty from the date of shipment, covering manufacturing defects in materials and workmanship under normal operating conditions. Warranty claims are handled directly by our Export Division. For defective units, buyers may ship a sample unit (typically 1–3 units) to our facility for inspection; confirmed warranty claims result in replacement units dispatched at our cost. Field replacement within the warranty period for large-volume buyers is available through our regional authorized service network where established.

Question 16

Do you provide installation support and technical documentation in English?

Accepted Answer

Yes. All exported products include English-language installation manuals, wiring diagrams, and quick-start guides. Product datasheets, technical specifications, and compliance certificates are available for download on our website. For complex system installations (multi-zone controllers, integrated detection systems), our engineering team can provide remote technical support via video call, and onsite commissioning assistance can be arranged for qualifying projects at an agreed service fee.

Question 17

What after-sales support is available for my customers in my market?

Accepted Answer

Soosan Hometech provides the following after-sales support infrastructure for international partners: (1) Dedicated export technical support line (email + WhatsApp) with 24-hour response commitment; (2) English-language troubleshooting guides and calibration procedures; (3) Spare parts supply for all active product lines; (4) Remote firmware diagnostics for smart-enabled models. Authorized distributors additionally receive access to a private partner portal with technical bulletins, service training materials, and advance notification of model updates.

Question 18

How do I initiate a warranty claim or after-sales request from outside Korea?

Accepted Answer

To initiate a warranty or after-sales request, email ht@soosan.co.kr with the subject line 'After-Sales Request — [Model] — [Country]'. Include your original purchase order number, product serial number(s), a description of the issue, and photographic or video evidence where applicable. Our Export Division will acknowledge receipt within 1 business day and provide a case reference number. Warranty decisions are communicated within 5 business days of receiving the defective unit (if return is required) or supporting evidence.

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